物流政策

Thank you for shopping with VGS Maison. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods, sales events, or peak seasons, processing times may be longer than usual.

2. Shipping Coverage

We currently ship to:

• Malaysia (Peninsular & East Malaysia)
• For non-Malaysia address, please contact us for further inquiry on the shipping fee & insurance fee.

Shipping availability may vary depending on courier service coverage.

3. Estimated Delivery Time

Estimated delivery times are as follows:

Delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Parcel weight and dimensions
• Courier service selected

Any applicable shipping fees will be displayed before payment is completed.

5. Order Tracking

Once your order has been shipped:

• A tracking number will be provided via email or SMS.
• Customers may track their shipment directly through the courier's website.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions
• Public holidays
• Courier operational issues
• Customs clearance procedures
• High shipment volumes

We appreciate your patience and understanding in such circumstances.

7. Failed Delivery Attempts

Customers are responsible for providing accurate shipping information.

If a delivery fails due to:

• Incorrect address
• Incomplete address
• Unreachable recipient
• Failure to collect from courier pickup point

Any additional shipping charges for re-delivery may be borne by the customer.

8. Lost Parcels

If your parcel has not arrived within the expected delivery period, please contact us.

We will assist in opening an investigation with the courier service. Lost parcel claims are subject to courier investigation and confirmation.

9. Damaged Parcels

If your parcel arrives visibly damaged:

1. Video recording when unbox parcel, take photos of the parcel and contents immediately.
2. Contact us within 48 hours of delivery.
3. Provide your order number and supporting photos & video.

We will review the case and arrange an appropriate resolution.

10. Perfume Shipping Restrictions

As perfume products contain alcohol and are classified as flammable goods, shipping options may be limited in certain regions.

Some locations may:

• Experience longer transit times.
• Be subject to courier restrictions.
• Be unavailable for delivery.

We reserve the right to cancel and refund orders that cannot be shipped due to courier or regulatory restrictions.

11. Responsibility After Shipment

Once an order has been handed over to the courier, delivery is subject to the courier's operations and procedures.

However, we will continue to assist customers in tracking shipments and resolving delivery-related issues whenever possible.

12. Contact Us

For shipping inquiries, please contact:

Email: support@[yourstore].com

WhatsApp: +6012 2333 786

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Malaysia Time)